Terms of Service

Effective Date: September 28, 2026

1. Acceptance

By accessing or using the website at https://journeyfirstclass.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must leave the Website immediately and refrain from submitting any form or relying on any content found here. Your continued use of the Website after any published update to these Terms constitutes acceptance of the updated Terms.

These Terms apply to all visitors regardless of country of residence. Nothing in these Terms limits or excludes any mandatory rights you hold under the consumer-protection or data-protection law of your country of residence.

2. About Us and Our Services

The Website is operated by First Class Journey LLC, a limited liability company organized under the laws of the State of New Mexico, United States.

• Registered and business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
• Contact email: support@journeyfirstclass.com
• Website: https://journeyfirstclass.com

References to "we," "us," or "our" throughout these Terms mean First Class Journey LLC. References to "you" or "Client" mean the visitor, or the company or individual that engages us for a service.

We provide two categories of service, and related consulting scoped per project:

• E-commerce training: courses, workshops and programmes covering how to launch and run an online store, including store setup, product and supplier selection, marketplaces, paid and organic marketing basics, logistics and fulfilment, customer service, and metrics. Training may be delivered live online in groups or one-to-one, and may include recorded material.
• Business advisory: consulting for companies, including business diagnosis, business planning, pricing and margin reviews, process and tool reviews, sales channel strategy, digital presence, and growth planning.

The Website itself is informational: it describes these services and lets you request them through the contact form. The Website does not deliver the services directly.

3. Nothing Is Sold on the Website

Nothing is sold through the Website. There is no online shop, no product or service listing available for direct purchase, no shopping cart, no checkout process, and no payment facility on the Website. No transaction can be initiated or completed on the Website. Every engagement begins with an enquiry submitted through the contact form, which we then discuss with you before any service begins.

4. Engagements

Each training programme, advisory engagement, or other consulting service we provide is agreed separately in a written proposal or engagement letter (the "Proposal") sent to you after your enquiry. The Proposal states the scope of work, schedule, fees, payment terms, and deliverables for that specific engagement. Where the Proposal conflicts with these Terms, the Proposal prevails for that engagement; these Terms otherwise continue to apply to your use of the Website and to any matter the Proposal does not address.

No service begins until a Proposal has been agreed between us, whether by signature, written confirmation, or, where the Proposal so states, by your payment of an initial fee or deposit.

5. Fees and Payment

Fees for any engagement are quoted in the applicable Proposal. Unless the Proposal states otherwise, fees are quoted and invoiced in United States dollars (USD). We will issue an invoice according to the schedule set out in the Proposal. You are responsible for any sales, use, value-added, or similar taxes applicable to the service, unless the Proposal states that fees are tax-inclusive.

Invoices are due on the date stated in the Proposal, or, if none is stated, within 14 days of the invoice date. Late payment may result in suspension of the engagement until outstanding amounts are paid, and we may charge interest on overdue amounts at the maximum rate permitted by applicable law.

The Website itself is free to access. No payment is required to browse the Website or to submit the contact form.

6. Cancellation, Rescheduling and Refunds

Unless the applicable Proposal states different terms, the following defaults apply:

• Live sessions (one-to-one or group): you may reschedule a session free of charge with at least 48 hours' notice before the scheduled start time. Cancellations or rescheduling requests made with less than 48 hours' notice may be charged in full or in part, at our discretion.
• Group course or programme seats: a seat may be cancelled for a full refund if cancelled at least 14 days before the start date; for a 50% refund if cancelled between 14 and 7 days before the start date; and is non-refundable if cancelled less than 7 days before the start date. Instead of a refund, you may request to transfer your seat to a later edition of the same course or programme, subject to availability.
• Recorded or self-paced material: you may request a refund within 14 days of first receiving access, provided you have not consumed more than 20% of the material. Beyond that threshold, or after 14 days, refunds are not available for recorded material.
• Advisory retainers: an ongoing advisory retainer may be cancelled by either party with 30 days' written notice. Work performed up to the effective date of cancellation remains payable.
• Cancellation by us: if we need to cancel or reschedule a session or engagement, we will offer a reasonable alternative date or, where that is not possible or not acceptable to you, a full refund of fees paid for the unused portion of the engagement.

These defaults do not limit any mandatory refund or cancellation right you hold as a consumer under the law of your country of residence.

7. Client Responsibilities

You are responsible for providing accurate and complete information necessary for us to scope and deliver a service, including accurate business information where relevant to an advisory engagement. Business decisions, including whether to act on any recommendation, remain entirely your own; we provide guidance and support, but we do not manage, operate, or make decisions on behalf of your business.

8. No Guarantee of Results or Earnings

Training and advisory services are educational and advisory in nature. We do not guarantee any level of income, sales, profit, growth, or other business result. Outcomes depend on factors outside our control, including your effort, capital, market conditions, product or supplier choices, and execution. Full detail on this point is set out in our Results and Earnings Disclaimer, published on the Website, which is incorporated into these Terms by reference.

9. Not Legal, Tax, Accounting or Investment Advice

Nothing we provide, whether through the Website, a training session, or an advisory engagement, constitutes legal, tax, accounting, or investment advice. Where a matter requires advice in one of those areas, we may recommend that you consult a licensed professional in the relevant field; we are not that professional and do not act as one.

10. Intellectual Property

All content on the Website, and all course and training materials we provide, are owned by or licensed to First Class Journey LLC and are protected by applicable intellectual property law, including the First Class Journey name and brand marks, all original text and materials, and any recorded course content.

Where you attend a training programme or receive course materials, we grant you a limited, non-exclusive, non-transferable license to use those materials for your own internal, personal or business use. You may not redistribute, resell, publicly share, or create derivative works from our course or training materials without our prior written permission.

You retain ownership of any business data, documents, or materials you share with us during an advisory engagement. We will use that information only for the purposes of the engagement, as described in our Privacy Policy.

11. Confidentiality

Each party agrees to keep confidential any non-public business, financial, or technical information disclosed by the other party in connection with an engagement, and to use it only for the purposes of that engagement, except where disclosure is required by law or the information is already public through no fault of the receiving party. This obligation survives the end of the engagement for a reasonable period.

12. Limitation of Liability

To the fullest extent permitted by applicable law, and subject to the carve-outs set out below:

• First Class Journey LLC, and its members, managers, employees, and agents, shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits or lost business, arising out of or in connection with the Website or any service we provide.
• Our total aggregate liability to you for any and all claims arising out of or related to a specific service shall not exceed the fees actually paid by you for that service in the 12 months preceding the claim, or, where no fees were paid (for example, use of the Website alone), one hundred United States dollars (USD 100).

Carve-outs. These limitations do not apply to, and nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer-protection rights under the law of your country of residence.

13. Indemnity

You agree to indemnify, defend, and hold harmless First Class Journey LLC, and its members, managers, employees, and agents, from and against any reasonable third-party claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, your misuse of the Website or any service, or your violation of applicable law in connection with your use of the Website or a service. This indemnity does not require you to cover claims arising from our own negligence, fraud, or willful misconduct.

14. Website Use Rules

You agree not to: use the Website in violation of applicable law; attempt to gain unauthorized access to the Website or its hosting server; upload or transmit viruses or other harmful code; submit false or fraudulent information through the contact form; use automated tools to scrape or copy Website content without our written permission; probe or test the security of the Website or its infrastructure; or use the contact form to send unsolicited commercial communications to us.

15. Third-Party Platforms and Links

Our training and advisory services may reference third-party platforms and tools, such as e-commerce platforms, marketplaces, or payment processors, by way of example or instruction. We are independent of those platforms; unless we state otherwise in writing, we are not affiliated with, sponsored by, or endorsed by any platform we mention. Those platforms set their own terms, fees, and policies, which can change at any time and which we do not control. The Website may also contain links to third-party websites, provided for convenience only and used entirely at your own risk; we do not control or endorse their content or practices.

16. Availability and Changes

We do not guarantee that the Website will be available at all times or free from errors or interruptions. We may update, modify, or remove content on the Website at any time without notice. We may update these Terms at any time; the updated Terms will be posted on the Website with a revised effective date, and your continued use after that date constitutes acceptance.

17. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, to the fullest extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Website will be uninterrupted or error-free. Nothing in this disclaimer affects any statutory guarantee that cannot be excluded under the law applicable in your jurisdiction.

18. Governing Law and Venue

These Terms and any dispute arising out of or in connection with them, the Website, or a service shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules.

Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of competent jurisdiction located in Bernalillo County, New Mexico, United States, and you consent to the personal jurisdiction and venue of such courts, without prejudice to any mandatory consumer-protection rights you hold under the law of your country of residence, including any right to bring a claim before a court or authority in that country where such right cannot be waived by contract.

19. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect. These Terms, together with the Privacy Policy, Cookie Policy, and Results and Earnings Disclaimer published on the Website, and any Proposal agreed for a specific engagement, constitute the entire agreement between you and First Class Journey LLC with respect to that subject matter, and supersede all prior agreements or understandings relating to it.

20. Contact

For questions, enquiries, or accessibility feedback regarding these Terms or the Website, please contact us. We aim to respond to all enquiries within 10 business days.

• Email: support@journeyfirstclass.com
• Postal address: First Class Journey LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States