Accessibility Statement

Our Commitment

First Class Journey LLC is committed to making its website, https://journeyfirstclass.com, accessible to the widest possible audience, including people with disabilities. We believe that everyone should be able to learn about our training and advisory services and submit an enquiry without encountering unnecessary barriers. We take accessibility seriously and work to improve the experience of all visitors on an ongoing basis.

Standard We Aim For

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor and cognitive disabilities.

We describe ourselves as aiming for this standard rather than claiming full conformance, because we acknowledge the known limitations described below and we conduct ongoing review.

Measures Taken

To support accessibility on https://journeyfirstclass.com, we have implemented the following measures:

• Semantic HTML: Page structure uses appropriate HTML landmark elements and heading hierarchy to help screen readers and other assistive technologies interpret content correctly.
• Keyboard navigation: All interactive elements, including navigation links, the language toggle and the contact form, can be reached and operated using a keyboard alone, without requiring a mouse or pointer device.
• Visible focus indicators: Keyboard focus is visually indicated on all interactive elements so that keyboard users can see which element is currently active.
• Labelled form fields with text error messages: Every field in the contact form carries a programmatic label. Validation errors are communicated as visible text messages, not by colour alone.
• Colour contrast checked: Text and interactive elements have been reviewed to meet the WCAG 2.2 AA minimum contrast ratios.
• Alternative text: Images carry descriptive alt text, or are marked as decorative where appropriate.
• Reduced-motion support: The site respects the operating-system or browser preference for reduced motion, limiting or removing animations for visitors who have enabled that preference.
• Responsive layout: The site adapts to different screen sizes and zoom levels to support users on a range of devices and viewport configurations.
• Language attribute: When a visitor switches between the English and Spanish language options, the HTML lang attribute of the page is updated to reflect the active language, enabling screen readers to apply the correct pronunciation rules.
• No-JavaScript content access: The informational content of the site is readable without JavaScript enabled. The contact form requires JavaScript to submit; a visitor without JavaScript will still be able to read all service information on the site.

Compatibility

The site is designed and tested for compatibility with recent stable versions of major desktop and mobile browsers, including but not limited to Chrome, Firefox, Safari and Edge. It is also designed to work with commonly used screen readers in conjunction with those browsers.

The site functions for the purpose of reading service information without JavaScript. JavaScript is required to submit the contact form.

Known Limitations

Despite our efforts, we are aware of the following limitation:

• Long legal and informational pages: Several pages, including the Privacy Policy, Terms of Use and this Accessibility Statement, consist of lengthy text documents. Navigation within these pages relies on heading structure and standard browser behaviour. We do not currently provide an interactive table of contents or skip-to-section links within these long pages.

We continue to assess the site and will address limitations as resources allow.

Feedback and Contact

We welcome feedback on the accessibility of https://journeyfirstclass.com. If you experience a barrier, cannot access any content, or need to request an accessible version of any information, please contact us:

• Email: support@journeyfirstclass.com
• Mailing address: First Class Journey LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

When contacting us, please include:

• The URL or page title of the content you had difficulty accessing
• A description of the barrier or issue you encountered
• The assistive technology or browser you were using, if known
• Your preferred method for receiving a response

We aim to respond to accessibility feedback within 10 business days of receipt.

Alternative Formats on Request

If you require information presented on the site in an alternative format, such as plain text, larger print, or a simplified version, please contact us at support@journeyfirstclass.com with your request. We will do our best to provide the information in a format that meets your needs.

Enforcement and Escalation

If you are not satisfied with our response to an accessibility concern, we encourage you to contact us again so that we may attempt to resolve the matter further.

If you remain unsatisfied after contacting us, you may have the right to escalate your complaint to the relevant national authority or regulatory body responsible for accessibility or equality rights in your country of residence. We do not identify a specific authority here because the applicable body varies depending on where the visitor is located. Nothing in this statement limits any mandatory rights you may have under the laws of your country of residence.

Date of Statement and Planned Review

• Date of this statement: September 28, 2026
• Planned review: This statement will be reviewed and updated at least once every twelve months, and sooner if significant changes are made to the site or if new accessibility issues are identified.